Frequently Asked Questions
What are the Plax Boxes?
During the first 2 years, your baby learns and builds a large part of his future abilities. And it does so at a dizzying pace. That is why, as the months go by, your baby acquires new capabilities that we need to stimulate with educational games adapted to each stage. The content of our boxes is made by specialists in early childhood education and we have Play Boxes adapted to babies from 0 to 2 years old.
The concept is simple: you only pay when we send the box to you every two months. Each Play Box contains a variety of educational toys with its corresponding guide for parents, which explains step by step how to use each toy with your baby and its educational purpose.
Subscribe to the Play Box that corresponds to your baby's age and start enjoying the beauty of playing and learning together right now.
How does it work?
- Subscribe to your first Play Box based on your baby's age
- Receive a box full of educational toys every two months
- Each box is unique and specifically tailored to your baby's age. You will never receive repeated toys.
- Play, learn and share time with your baby!
- The toys will always adapt to your baby's stage of development.
- You can cancel or pause your subscription at any time. Without any commitment!
- Your shipments are always free and the subscription is charged every two months.
How much is the shipping?
The shipping of the Play Boxes is always free
What is the price of the Play Boxes?
The subscription of the Play Boxes is £69 every 2 months and you can drop out any moment.
What will I receive in my Play Box?
In your Play Box you will find 5-8 educational quality toys. Each toy responds to a category of child development like: Coordination, Imagination, Manual Skills, Coordination visomotor, Movement, Language, Cognitive Development, Understanding Cause-effect relations and Memory. The photos of the boxes are indicative. Some toys may vary, but they will always adapt to your baby's stage of development.
How do you personalize each Play Box?
When you sign up to the Play Box you have the option to indicate the Date of Birth of you baby and based on the age we send you the first box that corresponds to the age. Each Box is different and we never repeat toys.
When do I receive my Play Box?
You will receive your first play box within 5 days after signing up. Afterwards they will always arrive around the 5th of the month each two months.
Have the toys been properly chosen by experts?
Yes! We have an advisory team specialized in pedagogy and child development that carefully select the most appropriate toys for each age group. Our team has extensive experience in early childhood education and they know the best methods to accompany the little ones in the development of their skills at each stage of growth.
Do the toys comply with the European regulation on Child Safety?
Yes! All our toys are duly endorsed by the regulations of the European community with the strictest safety approvals: EN71 Certificate and CE Certificate (European Community).
Are all the boxes the same price?
Yes! All cost £59. Shipping costs included.
What countries do you ship to?
To Spain, Portugal, France, Belgium, the Netherlands, Germany, Italy and England. Unfortunately, we do not ship to the Canary Islands, or to islands outside of Europe due to too high shipping costs.
Are toys safe if my baby puts them in his mouth?
Yes! All toys are designed and age approved for the box in which they are included. However, the baby should always be supervised when she is playing.
Do you have counseling or school for parents to properly train in the handling of toys and the psycho-pedagogical development of babies?
Each of our boxes comes with a play guide that includes all kinds of useful information about the stage of development the baby is in. In addition, it explains how our experts recommend using each toy to get the most out of it and help develop your baby's skills.
Is it necessary to disinfect the toys once you receive them?
In principle, all toys are properly packed and sanitized at origin. Which does not prevent that, for greater security, they can be disinfected again in their first use.
Do you sell loose toys?
No… sorry! All our toys are only accessible through the Play Box.
Can I buy a single box without subscribing?
The idea of the Play Box is to accompany your baby throughout his development during the first two years. Each box has a continuity and we consider it interesting to follow the development that our experts in early childhood education have thought and designed.
However, if you would like to buy a single box to make a gift, you can find more information here:
Orders and Account
How can I track my order?
Once you place the order, you will receive a confirmation email. As soon as the order has been prepared and leaves our warehouse, you will receive an email from the carrier indicating that your Play Box is on its way. You can follow the status of your order directly on the website of the transport company.
How can I check the status of my order?
Through your personal account you will have direct monitoring of the status of your order.
How can I access my account?
Through this link you access the page below: Link
If you have not created an account for your purchase, you can create one through this link: Link
How can I recover my username and password for my personal account?
Your username is your e-mail and the password can be reset here
How can I cancel my subscription?
You can manage your subscription from your personal account. By accessing it, you can cancel or pause it whenever you want.
To learn more about the subscription terms, you can find more information here: https://oh-mybaby.com/pages/subscription-terms
How can I modify my personal data?
To manage a change of address, send us an email to firstname.lastname@example.org
How can I return or exchange my Play Box?
We want you to be 100% satisfied with our Play Box. We accept returns up to 15 days after receiving it. Toys must be in their original packaging and must not have been opened or used.
In case you want to make a return, please contact us through the email email@example.com and we will explain in detail how to proceed.